Sistem Antrian, Waktu Tunggu, dan Pelayanan Fast Track Rawat Jalan di RS X Kota Padang

Abstrak

The phenomenon often happens and it has faced by the patient in the hospital were queue system and waiting time. A queue caused by a group of people had needed health service at the same time. Whereas the waiting time is a long time and needed by the patient for getting health service. To shorten the service, the hospital also gives fast track service for the patient with particular criteria. This research aims to discuss the queue system, waiting tine and service outpatient of fast track in the X Hospital of Padang City. The design of this research used the method of quantitative descriptive, with the data collection by cross sectional. The result of the research shows the queue system in the X Hospital of Padang City in a condition of 83% queue system had functioned by the rules, 14% still found the patient was not in the queue, and 3% of the queue system was disorganized. Whereas the waiting time to meet with the doctor got the result 1% too fast, 79% it appropriate and 20% the waiting time to meet with the doctor was very slow. In the fast track, service got 51% of respondents had enough knowledge which is good for the fast track terms of service implementation in the X Hospital of Padang City. This recommendation has a purpose to the hospital to rearrange the queue system of the waiting time can be minimalized and the hospital employee gives more attention to the criteria of the patient that include fast track service so that it can use based on the purpose.

Keywords: Queue System, Waiting Time, Fast Track, Hospital